Chatbots to assist every passenger
Passengers’ expectations are changing, and meeting those expectations is at the heart of what mobility stakeholders do. By implementing customisation at scale, they offer instant, context-specific support that is available around the clock and powered by generative AI.
Tesmo AI Assistant enables mobility stakeholders to deploy specialized AI assistants that support their passengers 24 hours a day, managed entirely autonomously by business lines.
A New Generation of Passenger Assistants
Designed for transit operators, local authorities, and mobility organisation authorities, the Tesmo AI Assistant solution leverages the latest advances in generative AI to enhance the passenger experience.
AI assistants can answer frequently asked questions, provide real-time, context-specific information, help passengers plan their trips, and guide them in the event of service disruptions. This approach delivers a simpler and more accessible experience for all users, while ensuring consistent service on a large scale.
Each interaction is tailored to the context, profile, and needs of the passenger to provide a relevant and personalized response.
Passengers can quickly get the information they need without having to navigate between multiple services or interfaces.
Available around the clock and capable of communicating in natural language—including via voice messages—AI assistants make it easier for everyone to access information.
How does the Tesmo AI Assistant work?
AI assistants use the data and information provided by the operator to provide responses tailored to each situation: timetables, routes, tickets, passenger information or service disruptions.
As well as providing conversational responses, AI assistants can help travellers with certain tasks and carry out actions thanks to their ability to interact with various services and business systems.
When a situation requires human intervention, the AI assistant can transfer the enquiry to an adviser to ensure continuity of service.
Conversations are anonymised and can then be analysed to assess their relevance, identify areas for improvement and ensure that the responses provided are compliant.
A flexible solution based on the latest AI technologies
Tesmo AI Assistant is built on an architecture designed to adapt to the needs of mobility stakeholders.
- Multi-agent: multiple specialized agents can collaborate within a single conversation to handle complex requests.
- Multichannel: the assistants can be deployed on a website, a mobile app, a messaging platform, or a voice channel.
- Multi-AI provider: The solution can leverage various artificial intelligence models and providers, such as OpenAI, Mistral, Anthropic, or other compatible solutions.
An Administration Interface Accessible to Business Lines
Tesmo AI Assistant provides a comprehensive administration environment designed for business lines: no technical expertise is required to configure, improve, and monitor AI assistants in production.
- No-code studio: Agent workflows can be created, modified, and connected to dedicated tools in just a few clicks.
- Knowledge Base Management: Teams can add and organize content directly from the studio.
- AI Assistant Configuration: Each assistant can be configured: tone, scope of responses, behavior in the event of an escalation, etc.
- Quality Assessment: Conversation analysis to monitor the quality of responses and drive improvements
- Performance Tracking: Dashboards providing a real-time view of activity: conversation volume, resolution rate, most frequent topics, expressed satisfaction, etc.
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