Chatbots to assist every passenger

Développé pour

User KnowledgeCustomising InteractionsFragmented user experience

Travellers’ expectations are changing, and meeting those expectations is at the heart of what mobility providers do. By personalising the customer experience at scale, they offer instant, context-sensitive support that is available around the clock and powered by generative AI.

Tesmo AI Assistant enables mobility stakeholders to deploy specialized AI assistants that support their passengers 24 hours a day, managed entirely autonomously by business lines.

A New Generation of Passenger Assistants

Designed for transit operators, local authorities, and mobility organisation authorities, the Tesmo AI Assistant solution leverages the latest advances in generative AI to enhance the passenger experience.

AI assistants can answer frequently asked questions, provide real-time, context-specific information, help passengers plan their trips, and guide them in the event of service disruptions. This approach delivers a simpler and more accessible experience for all users, while ensuring consistent service on a large scale.

Personalized Care

Each interaction is tailored to the context, profile, and needs of the passenger to provide a relevant and personalized response.

Greater autonomy and time savings

Passengers can quickly find the information they need without having to navigate between multiple services or interfaces.

A Driver of Accessibility and Inclusion

Available around the clock and capable of communicating in natural language—including via voice messages—AI assistants make it easier for everyone to access information.

How does the Tesmo AI Assistant work?

Contextualized and customised responses

AI assistants use the data and information provided by the operator to provide responses tailored to each situation: schedules, routes, tickets, passenger information, or service disruptions.

Performing tasks independently

Beyond conversational responses, AI assistants can help passengers with certain tasks and perform actions thanks to their ability to interact with various services and business lines.

Escalation to a counselor when necessary

When a situation requires human intervention, the AI assistant can transfer the request to an agent to ensure uninterrupted service.

Ongoing monitoring of conversation quality

The interactions are anonymized and can then be analyzed to assess their relevance, identify areas for improvement, and ensure that the responses provided are in compliance.

A flexible solution based on the latest AI technologies

Tesmo AI Assistant is built on an architecture designed to adapt to the needs of mobility stakeholders.

Multi-agent: Multiple specialized agents can collaborate within the same conversation to handle complex requests.
Multichannel: Assistants can be deployed on a website, a mobile app, a messaging platform, or a voice channel.
Multi-AI provider: The solution can leverage various artificial intelligence models and providers, such as OpenAI, Mistral, Anthropic, or other compatible solutions.

An Administration Interface Accessible to Business Lines

Tesmo AI Assistant provides a comprehensive administration environment designed for business lines: no technical expertise is required to configure, optimize, and monitor AI assistants in production.

No-code studio: Agent workflows can be created, modified, and connected to dedicated tools in just a few clicks.
Knowledge Base Management: Teams can add and organize content directly from Studio.
AI Assistant Configuration: Each assistant can be customized (tone, response scope, escalation behaviors, etc.).
Quality assessment: Analysis of conversations to track the quality of responses and drive improvements.
Performance tracking: dashboards providing a real-time view of activity, including conversation volume, resolution rates, most common topics, expressed satisfaction, etc.

Our expertise in action

Generative & Agent-Based AI

Architecture & IT Integration

Customer Relations

Conversational AI

Let us introduce you to our solution!

Schedule a 30-minute session with a Tesmo expert: see the solution in action and let’s explore together how to implement it.

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Want to talk about it?

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