Listening to employees, a driving force for sustainable performance

At SNCF Connect & Tech, innovation is not limited to digital products. Innovation also plays a role internally, on a daily basis, in the way the company listens to its teams.

This shapes our identity and feeds a virtuous circle in which we seek to better understand employees to improve their experience, fortify their commitment, and build a company where it's good to work.

Listening for more effective progress
 

Making the voice of our employees central to our strategy is not a recent development at SNCF Connect & Tech. For over ten years, the company has relied on regular listening and evaluation processes that have gradually structured its corporate culture. The idea is simple: we consider listening as a tool for continuous improvement.
 

This commitment is fully aligned with our DNA as an innovative company, where we build together, experiment and adjust. Here, we apply it to life within the company for work-life balance, quality of work life, career progression and quality of management.

Our approach has become more structured over the years, including more than ten years of the Happy Trainees scheme, a Great Place to Work® survey conducted annually since 2019, and, since 2025, the launch of a short, responsive employee barometer called Pulse. These three complementary and evolving initiatives form a key pillar of our corporate culture today.

Three initiatives, one goal

Pulse: continuous pulse monitoring
 

Launched in 2025, Pulse regularly surveys all teams, whatever their work contract or profession. The aim is to provide agile feedback in line with current issues and to implement corrective actions rapidly.
 

With two editions already carried out in March and May 2025, Pulse recorded a remarkable participation rate, with 87% of employees responding to at least one survey. Overall commitment came in at 8.2/10, with strengths such as peer relations, management support and autonomy identified.

 

Happy Trainees: the student experience as an eye-opener

The experience of interns and work-study students is also at the heart of our Happy Trainees scheme. Every year, over a hundred trainees join SNCF Connect & Tech on internships or work-study programmes. And their feedback helps us to assess the quality of integration, management and assignments offered.

Our strengths are consistent: 
 

• perceived progress (93.4%),
• relationship with the tutor (91.2%),
• work environment (92.5%).
   

One work-study student says, "I was fully integrated from day one, and I feel that my work has a real impact."

Great Place To Work®: lasting recognition

Since 2019, Great Place to Work® certification on an annual basis has confirmed our efforts on quality of work life. Evaluated by employees on permanent contracts, it provides valuable feedback on key aspects such as: 
 

• management credibility (74%),
• respect (80%),
• friendliness (88%),
• pride (80%),
• and fairness (76%).

For the sixth consecutive year, this certification has rewarded our sustainable approach.

Listening for sustainable performance

Beyond the figures and certification, what counts most for SNCF Connect & Tech are the real-life effects. The results are systematically shared, analysed and then translated into action plans by managers and HR teams.

This feedback has already helped reinforce managerial rituals, improve the quality of feedback, prevent certain day-to-day irritations and install a culture of shared trust.

By placing listening at the heart of its collective DNA, SNCF Connect & Tech is building a company that is more human-centric, more agile and more committed. A company where the employee experience directly fuels sustainable performance.