Provide high-quality passenger information (PI) at every stage
For mobility organisation authorities (MOAs), operators, and transport operators, providing information is no longer just about publishing schedules. Passenger information is now an essential expectation of passengers and an indicator of service quality. Support your passengers before, during, and after their trips with consistent, customised information delivered in real time across all your channels.
The Issues & Challenges of Your Daily Life
Nowadays, passengers almost always use their smartphones to plan their trips. Their expectations have never been higher.
When it comes to information, users now expect the same level of service as that offered by major digital platforms. They want:
Scattered, inconsistent, and sometimes incorrect information causes frustration and erodes your passengers' trust
When the same information varies depending on the channel used:
Passengers' confidence is immediately shaken. Passenger information is now a key factor in passenger satisfaction.
Disruptions are moments of truth
Passengers generally tolerate a delay. They are much less tolerant of not understanding what is happening.
The quality of the information provided during disruptions strongly influences the overall perception of the service.
Our Belief at Tesmo
Attractive mobility relies on reliable and consistent passenger information
Providing information is no longer simply a matter of sharing schedules. It’s about supporting passengers in their decisions throughout their user journey.
Clear benefits for you and your users
- Enhanced Passenger Satisfaction
- Omnichannel consistency
- User loyalty
- Fewer Inbound Calls
- Improved network image
Tesmo's solution tailored to this need
Multimodal door-to-door trip planner, database of stops, real-time notifications, and omnichannel distribution.
Ready to make it easier for people to get around in your area?
Learn more about our brands
Tesmo: Technology for Mobility
Tesmo is the SNCF Connect & Tech brand dedicated to mobility services and technology solutions.
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As a digital service provider, SNCF Connect & Tech offers 360° support, from consulting to implementation...
Our story
Since its inception, SNCF Connect & Tech has focused on digital technology to make sustainable mobility accessible to all.