Travellers
Every day, millions of French people journey across the country for their daily or occasional travel. At SNCF Connect & Tech, we put all our know-how at their service to offer them the best booking and information experience for their train journeys, in France and Europe, as well as a range of soft and shared mobility services.
Flexibility and accessibility at the heart of traveller services
As digital pioneers in ticket distribution and passenger information, we are fully committed to simplifying access to the wide range of sustainable mobility offers for long and short journeys. Attentive to new trends and our users, we develop innovative solutions to meet their needs and new uses.
There are countless new ways in which travel habits are being reinvented in France. Faced with the ecological emergency and changing lifestyles, such as the large-scale development of remote working, many are now opting for more environmentally friendly modes of transport. This awareness reflects the public's growing interest, and highlights the crucial importance of mobility as one of the major challenges of our time. And that's just as well, because at SNCF Connect & Tech, meeting challenges is our speciality!
First challenge: informing all travellers, everywhere, at all times. When travelling, it is essential to have comprehensive and reliable information about your journey, whether it is long or short, and in real time to prepare for every eventuality. A last-minute departure? Thanks to solutions designed and improved every day by our teams, you can view routes from the first to the last kilometre on SNCF Connect, because journeys do not end at your destination station. Book tickets instantly, and enjoy multi-channel customer service at any time during your journey.
We place the user at the centre of our thought process because more responsible mobility must be accessible to all. To meet all needs, whatever they may be, our solutions cover all journeys, long or short, for leisure or for work. Our solutions are intended for all travellers, whether solo or with family, disabled or not, familiar or not with new technologies.
It's all these challenges, and many more, that we've integrated into our approach to innovation to put digital technology at the service of sustainable mobility. From route planning to ticket purchase, plus real-time information, we support travellers at every stage of their journey.
Our advantages for travellers
The SNCF Connect mobility platform aims to bring together sustainable forms of travel, sustainable because they are less carbon-intensive. These include rail travel, public transport, car share and soft mobility. A small revolution in the way mobility is designed: an integrated service ('Mobility as a Service'), whatever the mode of transport used.
Whether it's personal details or payment information, data security is our priority. Our teams are mobilised every day to guarantee the protection and confidentiality of our users' personal data, for a smooth and secure experience, from account creation to ticket payment.
Our Customer Relations and Passenger Information teams work every day to guarantee an optimal experience for everyone, thanks to a process of co-construction and iteration. In 2024, SNCF Connect was voted Customer Service of the Year, and was awarded the 'AFRC Relation Client 100% France' guarantee mark issued by the French association for customer relations (AFRC) and Origine France Garantie, certifying that all our teams and partners are based in France.
At SNCF Connect & Tech, innovation is part of our matrix. We put it at the service of what matters most to us: improving everyone's experience to make sustainable mobility accessible to all. For almost 25 years, our capacity to innovate has enabled us to unleash the potential of digital technology to facilitate and anticipate new ways of travelling.
With 1.55 billion visits to SNCF Connect in 2024 and 226 million tickets sold, robustness is more than a challenge for us - it's a reality. Our teams have developed know-how and solid technical infrastructure that can cope with the volumes to be processed, while taking into account the specific quality requirements of each traveller.
We use new technologies to facilitate communication, whatever the situation or the user's preferred channel. We are expanding our channels of communication and points of contact to deliver useful information to the right place at the right time.
People at the heart of our digital initiative, which is essential when it comes to meeting the unprecedented challenge of combining everyday journeys with those over longer distances.
AnnePruvot
Chief Executive Officer at SNCF Connect & Tech
Discover our areas of expertise
Equipment for train and station staff
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Passenger information
Simplifying travel means above all informing passengers about their routes and the status of traffic, the network and services...
Ticket distribution
To give every passenger the freedom to travel, SNCF Connect & Tech offers a complete range of services and solutions...