Mobility professionals
With the gradual opening up to competition, the challenges facing mobility professionals are multiplying. Optimising journeys, distributing tickets, equipping train and station staff, personalising experiences... there are many challenges to be met to offer the best quality of service to customers and passengers.
Information, sales, tools: the keys to tomorrow's mobility
With mobility constantly evolving, transport professionals are on the front line, and need to rethink their models and services. At SNCF Connect & Tech, we are convinced that this change needs to be thought through as a whole, focusing on key areas such as distribution, passenger information, customer relations, and equipment for train and station staff.
With an increasingly demanding clientele and a wide range of transport offers and digital uses, it's essential to offer seamless sales solutions adapted to travellers' needs. Now is the time to integrate efficient distribution systems, particularly online and on mobile phones, to guarantee secure and straightforward transactions.
Providing passengers with information at every stage of their journey is a major challenge. They expect real-time information on timetables, possible disruptions, connections and available services. Meeting these expectations means using advanced, multi-platform communication technologies to provide accurate, up-to-date information, even when passengers are on the move.
Lastly, as essential links in the service chain, on-site staff (train and station staff, technicians, drivers, etc.) must be able to carry out their work in the best possible conditions. They need high-performance tools to manage interactions with passengers, resolve problems in real time and guarantee an optimal customer experience.
To meet these challenges, we draw on the expertise of our teams and our long-standing know-how in mobility, technology and user experience. For 25 years, our company has been one of the pioneers of digital solutions for sustainable mobility, notably coordinating the online sale of transport options, and creating the first digital transport ticket to be printed, and then to be displayed on a mobile. Today, SNCF Connect - our product for the general public - illustrates this desire to innovate and rethink travel by adding new features every day to simplify the daily lives of travellers.
Our advantages for transport professionals
Intuitive, accessible interfaces adapted to user needs and easy to access.
Proven security and reliability, especially for high-volume flows.
Ability to build short-cycle projects with the same high quality standards, thanks to our agile methods and our Innovation Lab.
Languages, frameworks, observability, cybersecurity, tech radar, cloud... and operating modes, such as continuous integration and deployment, and chaos engineering.
Historical expertise in the transport and customer relations sectors.
Discover our areas of expertise
Passenger information
Simplifying travel means above all informing passengers about their routes and the status of traffic, the network and services...
Ticket distribution
To give every passenger the freedom to travel, SNCF Connect & Tech offers a complete range of services and solutions...